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Help Desk

To register a service request or incident, go to Hunter College in the CUNY IT Help portal. (CUNY login required).

Trouble logging into the IT Help portal?

CUNY users have these options from the CUNY login window:

  • Use the ‘Forgot password’ link to send a password reset link to your designated recovery email address- (instructions to reset CUNY login password). Use the ‘Forgot Username’ link to retrieve your CUNY Login username and EmplID (instructions to retrieve CUNY Login username).
  • If a new user to CUNYfirst - click the ‘New User’ link, (instructions to activate CUNY login). Be prepared to answer several questions and designate an email address where password reset links can be sent. We recommend this account be one that you can access anywhere (eg, using your mobile phone).
  • For users who don’t have access to, or have forgotten their recovery email, contact the IT helpdesk to have your CUNYfirst recovery email cleared. You can then start over using the ‘New User’ link.

For more info see this list of articles relating to the CUNY login at the CUNYIT Help portal.

Help Desk Hours

Faculty and Staff Help Desk:

Phone (212) 772-HELP (772-4357)
Hours Fall and spring: Monday – Friday, 9am - 5pm
Location Hunter North 303

Faculty and Staff can contact the Help Desk for the following:

  • Technical support for hardware or software incidents on campus issued devices.
  • Assistance with resetting passwords for accounts (CUNYfirst, Blackboard, CUNY Portal, Hunter NetID, etc.).
  • Desktop support requests, such as having new software installed on your computer.
  • Advice and quotes for buying new hardware.
  • Advice on choosing software for a new task.
  • Telecommunications issues and requests, such as office phone relocations, voicemail assistance, etc.

Student Help Desk:

Phone (212) 650-3624
Fall and Spring Hours Fall and spring: Monday – Thursday, 9am - 5pm, Friday 9am - 3pm
Location Hunter North 303

The Student Help Desk provides services for students experiencing issues with signing into their accounts, such as the following:

  • CUNY Login (CUNYfirst, Blackboard, DegreeWorks, FACTS)
  • Student MyHunter Microsoft Office365 Email
  • Hunter NetID

HUNTER

Hunter College
695 Park Ave NY, NY 10065
(212) 772-4000

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