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OneCard

OneCard is used to access Hunter College facilities and services. All Hunter students, faculty, and staff can choose a physical OneCard, or upload a digital OneCard as their official campus photo ID. Below are answers to frequently asked questions about how the OneCard is issued, used, managed and replaced.

Digital Hunter OneCards

All staff, faculty, and students can add Hunter OneCard to their mobile phone or digital watch.

Read More About Digital OneCard ID Setup

On this Page:

  • Services
  • General Information
  • Digital OneCard ID
  • Digital OneCard ID FAQ
  • Obtaining a Physical ID Card
  • Securing Your Account
  • Policies
  • Office Location and Hours
Manage Your OneCard Account

Services

Hunter College OneCard (physical or mobile) provides these services to the Hunter College community:

  • Campus access via turnstiles
  • Printing and Copying
  • Dining
  • Laundry
  • Library access
  • Weight room and gym access
  • Discounts for museums
  • Access to athletic events
  • Hunter College OneCard kiosk machines (for refilling)

Where you can load money on your card.

Building Kiosk Machine Location
Main Campus North Building  10th Floor 
Third Floor 
Main Campus Thomas Hunter Building  Second Floor
Main Campus West Building  Second Floor 
Main Campus East Building  Third Floor near the café 
Library Third Floor 
Library Fourth Floor 
Brookdale Campus  First Floor West Building 
Second Floor Outside the Library 
Silberman School of Social Work  First Floor inside the Library

Where you can print.

Building Printing Locations
Silberman First floor Library
Brookdale Brookdale Lab E015
First Floor Cafeteria
First Floor Game Room
Second Floor Library
Main Campus 68th Street North Building Room 1001D
North Building Room 1001F
North Building Room 1001G
Thomas Hunter Building Second Floor Quick Print Room 
West Building Sixth Floor room 607
East Building Ninth Floor the Seek
East Building Library Floors B2 to Seventh Floor

You will need to have a OneCard to print on OneCard printers. For more information, please contact the OneCard Office.

General Information

All students, faculty, and staff can choose a digital version of their Hunter College identification on their mobile phone or smartwatch. This digital ID, or a physical ID card issued by the OneCard Office, are the only official identification for accessing buildings, venues, and other services, as well as for verification when requested by a college official.

The active form of identification must be shown to any Hunter College personnel upon request.

Upon termination of employment, employees must hand in their Onecard to the Office of Human Resources, where it will be forwarded to the Department of Public Safety and OneCard Office.

If the employee is continuing as a student, the individual may obtain a student identification card at the OneCard Office.

Digital OneCard ID

Most users can begin using their Digital OneCard on their phone in minutes. An approved photo is required and all students, faculty, and staff with a physical OneCard can choose to utilize a Digital OneCard if they wish. Follow these steps, including photo submission, to get your Digital OneCard.

Thumbnail of video for step 1 of mobile onecard setup
Thumbnail of video for step 2 of mobile onecard setup

CUNY is implementing multi-factor authentication (MFA) to provide more secure access to CUNY applications and services and to better protect your and CUNY’s data from cyber-attack. CUNY Microsoft 365 users are already familiar with MFA as it is required when logging into Microsoft 365. The following, one-time procedure provides instructions on setting up CUNY Login MFA for use with the Microsoft Authenticator mobile app. The same general steps apply if you use the Google Authenticator or Oracle Mobile Authenticator app instead.

Some employees already have set up CUNY Login MFA for their work. If they have, they can skip this step.

When following the link below, if you see a warning message stating You do not have sufficient privileges to access this knowledge item, you simply need to sign-in by following the link at the top-right of that page.

Learn How to Setup MFA

All students, faculty, and staff are eligible to choose Digital OneCard as their Hunter ID. Follow these steps, including photo submission, to get your Digital OneCard.

Note: Most faculty and staff already have a Hunter ID photo submitted in the OneCard data base and will have a photo already available to add to the OneCard during the process.

System Requirements for Transact
To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:

  • Apple Wallet
  • Google Wallet
  • Samsung Wallet
Learn How to Setup Your Digital OneCard

Digital OneCard FAQ

No. Members of the Hunter community have the option to continue to carry and use the physical OneCard. Only one form of ID – digital or physical – can be used to tap into Hunter or use OneCard services.

No. If you choose to change your Hunter ID to the Digital OneCard, your physical card will be deactivated and will not work at turnstiles, kiosks, or other ID locations. Only one form of ID – digital or physical – can be used to tap into Hunter or use OneCard services.

  • Door Access (Undergraduate student spaces)
  • Student Services Attendance using EAB Navigate
  • Turnstiles
  • Printing and Copying
  • Laundry
  • Libraries
  • Cafeteria
  • Main Campus East Building Cafe

Name information on the Digital OneCard comes to us from CUNYFirst and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Digital OneCard on your phone within 48 hours.

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please go to the OneCard Office, which is located in the West Building, 2nd Floor, Room 203, or email Onecard@hunter.cuny.edu.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device returns online and the transaction is posted, you will see a negative balance if there are insufficient funds in your account to cover the transaction.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Digital OneCard.

 

As with your physical OneCard, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Hunter College, your credentials will stay active and update accordingly.

Contact the OneCard Office at:

Walk-Ins

904 Lexington Ave, New York, NY 10065.

Located in the West Building, Second Floor, Room 203

Monday to Friday from 9 am to 4 pm

Email: OneCard@hunter.cuny.edu

Before you transfer OneCard to your new device, you will need to back up your old phone’s Microsoft Authenticator by following these instructions. If you change manufacturers (iPhone vs Android), the back up instructions are different for each type of device.

Instructions can be found at Net ID Central at netid.hunter.cuny.edu.

Instructions can be found on Hunter College Website at: https://icit.hunter.cuny.edu/mobile-onecard-guide/

No, your physical OneCard will be disabled after you have added your Digital OneCard to your device. Remember, the Digital ID is a privilege and benefit of being part of the Hunter College community. Anyone found to be misusing their physical card or Digital ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and misconduct.

 

Yes, you must install the updated version of the Transact eAccounts mobile app.

Visit your device's App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when no connecting service syncs data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

 

Physical OneCard ID

To obtain a physical plastic ID card, go to the OneCard Office located in the West Building Room 203.

All students MUST bring proof of registration at Hunter College (confirmation of classes, and/or other evidence).

New employees must fill out appropriate paperwork in the Office of Human Resources before going to the OneCard Office for their photo ID.

The Hunter College OneCard is used for security and safety matters, admission to various college facilities and events, access to certain buildings and rooms and to utilize library services and public computers.

If you are an affiliate or vendor, the department that you will be reporting to will need to request that a temporary ID be created for you.

You can manage your OneCard account online.

There is a $10 replacement fee for lost or damaged ID cards.

Go to either Bursars Office, which is located in Hunter North 2nd Floor, or to the OneCard Kiosk Machine on the 1st Floor West Building to obtain a replacement.

Securing Your Account

What should I do if I lose my card or device or believe there has been fraudulent use of my credential?

  • During regular business hours, contact the OneCard Card Office at (212) 650–3191 or email at OneCard@hunter.cuny.edu to notify us to deactivate the Digital OneCard.  Be sure to specify whether the card's physical, watch, and phone version should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: Please get in touch with the OneCard Card Office at (212) 650–3191 or email at OneCard@hunter.cuny.edu to notify us to deactivate the Digital OneCard. Be sure to specify the fraudulent activity.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated.
    • All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card.”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at: https://support.apple.com/en-us/HT201472
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at: https://smartthingsfind.samsung.com/

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.

Policies

Hunter College will issue photo identification cards to staff, faculty, students and others associated with the college to verify their identity and manage their access to Hunter College services and facilities. The OneCard Office provides an interactive campus ID card with superior innovative technologies in financial and access transactions to our diverse customer base, including faculty, staff, students, and affiliates.

To affirm Hunter College ID/OneCard as the official identification for employees, students and others associated with the college, as well as to provide clarity on how the identification card is issued, replaced, used and managed.

Faculty, staff, and students and others associated with Hunter College.

Office Location and Hours

203 West Building
The West Building entrance is on Lexington Ave. and E. 68th St.
695 Park Ave.
New York, NY 10065
212-650-3191
OneCard@hunter.cuny.edu

Fall and Spring Hours

Monday 9 am–6 pm
Tuesday 9 am–5 pm
Wednesday 9 am–5 pm
Thursday 9 am–6 pm
Friday 9 am–5 pm
Saturday Closed
Sunday Closed
MANAGE
your OneCard account
GET HELP
contact the help desk

HUNTER

Hunter College
695 Park Ave NY, NY 10065
(212) 772-4000

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