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Thank you for your patience regarding Hunter College’s recent network issues. Most services and systems have been restored. The remaining services and systems will be restored in the coming days. Read more.

Help Desk

The Help Desk is dedicated to answering technical questions and providing quality services for the Hunter College community.

Faculty & Staff Help Desk

Email helpdesk@hunter.cuny.edu
Phone (212) 772-HELP (772-4357)
Hours Fall and spring: Monday – Friday, 9am – 5pm
Location Hunter North 303

Faculty and Staff can contact the Help Desk for the following:

  • Technical support for hardware or software incidents on campus issued devices.
  • Assistance with resetting passwords for accounts (CUNYfirst, Blackboard, CUNY Portal, Hunter NetID, etc.).
  • Desktop support requests, such as having new software installed on your computer.
  • Advice and quotes for buying new hardware.
  • Advice on choosing software for a new task.
  • Telecommunications issues and requests, such as office phone relocations, voicemail assistance, etc.

Student Help Desk

Email studenthelpdesk@hunter.cuny.edu
Phone (212) 772-HELP (772-4357)
Fall and Spring Hours Fall and spring: Monday – Thursday, 9am – 5pm, Friday 9am – 3pm
Location Hunter North 303

The Student Help Desk provides services for students experiencing issues with signing into their accounts, such as the following:

  • CUNY Login (CUNYfirst, Blackboard, DegreeWorks, FACTS)
  • Student MyHunter Microsoft Office365 Email
  • Hunter NetID

* For your MyHunter page, the Help Desk can only provide instructions on how to reset your password. For undergraduate students, the MyHunter page username is typically your Hunter NetID, and a separate password which you must create.