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Help Desk

The Help Desk is dedicated to answering technical questions and providing quality services for the Hunter College community.

Faculty & Staff Help Desk

Email helpdesk@hunter.cuny.edu
Phone (212) 772-HELP (772-4357)
Hours Fall and spring: Monday – Friday, 9am – 5pm
Location Hunter North 303

Faculty and Staff can contact the Help Desk for the following:

  • Technical support for hardware or software incidents on campus issued devices.
  • Assistance with resetting passwords for accounts (CUNYfirst, Blackboard, CUNY Portal, Hunter NetID, etc.).
  • Desktop support requests, such as having new software installed on your computer.
  • Advice and quotes for buying new hardware.
  • Advice on choosing software for a new task.
  • Telecommunications issues and requests, such as office phone relocations, voicemail assistance, etc.

Student Help Desk

Email studenthelpdesk@hunter.cuny.edu
Phone (212) 650-3624
Fall and Spring Hours Fall and spring: Monday – Thursday, 9am – 5pm, Friday 9am – 3pm
Location Hunter North 303

The Student Help Desk provides services for students experiencing issues with signing into their accounts, such as the following:

  • CUNY Login (CUNYfirst, Blackboard, DegreeWorks, FACTS)
  • Student MyHunter Microsoft Office365 Email
  • Hunter NetID

* For your MyHunter page, the Help Desk can only provide instructions on how to reset your password. For undergraduate students, the MyHunter page username is typically your Hunter NetID, and a separate password which you must create.