The ICIT Department at Hunter College is dedicated to answering questions and providing quality tech support to the entire Hunter College community.
Current Hunter faculty, students, and staff: please request IT assistance via Hunter College in the CUNY IT Help portal. CUNY login (eg, firstname.lastname@example.org) credentials are required to create a request or incident.
Click ‘Catalog’. Scroll down to ‘Hunter College Items’.
Select ‘Request’ or ‘Incident’
An Incident is for devices and services that are broken/not functioning, while Requests are when seeking something new.
In the form, select or fill in the required fields. Click Submit or Order now.
To track your requests and incidents
Go to the IT Help portal and login with CUNY login. Select the ‘Requests’ tab/link in the upper-right to see your Incidents and Requests. Click on any item to send a message and check work progress. Notifications will be sent by email.
Confirming email for IT Help notification
Notifications are sent to a designated email set in CUNYfirst. To check or change the address, go to https://managelogin.cuny.edu and click ‘Manage your CUNY Login Account’ and sign in with your CUNY login credentials and check/change contact info.