Support

Browsing the CUNY IT Help portal

The Help portal allows students, faculty, and staff to:

• Search the Knowledgebase for self-help documentation
• Track and update their Requests (and incidents)
• Navigate the Catalog to specific requests and incident forms

Start at https://cunyithelp.cuny.edu/csp and click ‘Log in’ in the top right. To find Hunter catalog items:

1. Click ‘Catalog’. Scroll down to ‘Hunter College Items’.
2. Select ‘Request’ or ‘Incident’
   An Incident is for devices and services that are broken/not functioning, while Requests are when seeking something new.
3. In the form, select or fill in the required fields. Click Submit or Order now.

To track your requests and incidents

Go to the IT Help portal and login with CUNY login. Select the ‘Requests’ tab/link in the upper-right to see your Incidents and Requests. Click on any item to send a message and check work progress. Notifications will be sent by email.

Confirming email for IT Help notification

Notifications are sent to a designated email set in CUNYfirst. To check or change the address, go to https://managelogin.cuny.edu and click ‘Manage your CUNY Login Account’ and sign in with your CUNY login credentials and check/change contact info.